FAQs

At Ryvita, we’re working with a variety of organisations to help get food to those who need it most: be it workers on the front line of the NHS or foodbanks.

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The reason for these changes is purely down to consumer demand. Over the past couple of years, we have received a vast amount of feedback from consumers saying that they would love to be able to take their favourite Crispbread to work or out with them, without having to wrap up a few slices in foil or take the whole pack to the office. That's why we created the Lunch packs - smaller packs that you can pop in your lunchbox or (carefully) in your bag and take out and about with you.

Even if you don't want to take your Crispbread out of home with you, the other benefit of the new packaging is that it stores much more tidily in your cupboards at home. A square, sturdy cardboard box with smaller packs inside. If you tend to make your pack last a few weeks, then you don't need to worry about the product going stale after opening the pack, as you will have lots of individual packs.

Even though many Ryvita customers told us that they wanted the convenience of a smaller pack, we do also recognise that we will use more packaging material as a result. For that reason we are proud to announce that we are now part of the UK Plastics Pact, through which we have committed to hit a series of ambitious targets

· Eliminate problematic or unnecessary single-use plastic packaging through redesign, innovation or alternative (re-use) delivery models.

· 100% of plastic packaging to be reusable, recyclable or compostable

· 70% of plastic packaging effectively recycled or composted

· 30% average recycled content across all plastic packaging

The UK Plastics Pact is the first of its kind in the world which aims to transform the plastic packaging system in the UK and keep plastic in the economy and out of the ocean.

We will continue to work on solutions to meet the targets above as soon as possible.

During the dimpling process (the process which gives the Ryvita it’s well known appearance), the bread may be thinner in places, and once it’s baked it can sometimes break in a circular pattern. This may give the impression that a bite was taken out of the slice, however we can assure you that this is not the case!

The slices do go through an inspection where operators on the line remove any damaged or broken slices. Due to the high volume of it is not easy to pick out every single one.

We designed and developed Ryvita Thins to be a certain size, shape and texture to deliver the unique crunch and snap that we know our consumers love. In order to achieve this, the product needs to be fragile and is therefore subject to the risk of breaking during the supply chain.

Breakages can happen due to:

1. The development of hairline cracks during the baking process.

2. Damage to the product during transit, storage and handling.

We have been working very hard to resolve both of these issues. Last year we strengthened the cardboard packaging and also the case used to transport the product to stores. Most recently we improved the inner tray, introducing a new shape and ridges to the bottom of the tray. We have also been working hard on some further improvements, so watch this space!

All of our Crispbreads range is Kosher certified by as KLBD.

KLBD stands for Kashrut of the London Beth Din. We are annually audited and certified by the London Beth Din.

We do not use any genetically modified ingredients within any of our Ryvita products.

Ryvita is the largest purchaser of British grown rye, which we mill ourselves at our facilities in Poole, Dorset. We have a network of British farmers who can grow all the rye we need to a very high quality standard.

The only product in our range which currently contains palm oil is our Multi-Seed Thins. We use a blend of 100% Certified Sustainable Palm Oil. Our ultimate intention is to remove palm oil altogether from this product in the not too distant future.

All of our products with the exception of our Three Cheese Thins can be eaten by vegetarians.

Wheat flour is the primary ingredient in Thins, Crackerbread and also appears in Fruit Crunch, Bakes and our Crackers. Sufferers of wheat allergy or intolerance should avoid these products.

All other Ryvita products are made with rye, in a bakery where wheat flour is also used. We therefore advise that our products may contain tiny traces of wheat flour and anyone with a serious diagnosed wheat allergy should avoid Ryvita products, just to be safe.

Wheat allergy or intolerance are pretty uncommon in the UK and excluding Coeliac Disease affect only 0.1% of the population. If you have any concerns regarding the above we recommend that you visit your GP who will be best placed to offer advice based on your particular circumstance.

All Ryvita products contain Gluten.

Gluten is found in grains such as wheat, rye, oats and barley, and all of our products contain at least one of these cereals.

Gluten is known to cause inflammation of the gastrointestinal tract in 0.5-1% of the population. This condition is known as Coeliac Disease and the only treatment is a strict gluten-free diet. For further information on Coeliac Disease and gluten-free diets, please contact:

The Coeliac Society
PO Box No. 220
High Wycombe
Bucks
HP11 2HY

Tel: 0845 305 2060

http://www.coeliac.org.uk/

Most of the big supermarkets stock our products (Tesco, Morrisons, Sainsburys, Waitrose, Ocado, Asda and Coop). Although we would love every single one of their stores to have all of our products on their shelves – unfortunately they are simply not able to do this.

If you are looking to find if your local store stocks your favourite Ryvita product, we would recommend calling their Customer Service team directly as they will hopefully have more information they can share with you. All the numbers you should need are listed below.

Asda - 0800 952 0101

Morrisons - 0845 611 6111

Sainsburys - 0800 636262

Tesco - 0845 7225533

Waitrose - 0800 188 884

Co-op - 0800 0686 727

Ocado - (0) 845 399 1122